Privacy Policy
This Privacy Policy (“Privacy Policy” or “Policy”) describes how calmoen.com collects, uses, and discloses personal information when you visit or use our website, mobile application, or any other service that links to this Privacy Policy, visit our store, or otherwise communicate with us.
This Policy also tells you your rights and choices regarding your personal information and how you can contact us to get answers to your questions.
Types of Information We Collect
The types of personal information we collect about you depend on how you interact with us. “Personal Information” means information that identifies, relates to, describes, or is associated with you. Below are examples of the types of information we collect and have collected in the past 12 months and how we use that information.
Account Registration: When you create an account, we collect basic identifying information, such as your name, email address, postal address, and phone number. Accounts are used to facilitate checkout and to save your preferences and transaction history. We are interested in providing account-related features to users.
Commercial Information. When you place an order with us, we collect basic identifying information, such as your name, billing address, shipping address, email address, phone number, and payment information, such as your credit card number. We also collect certain commercial information about the products or services you purchase, return, exchange, or consider, as well as your preferences, and government-issued identifiers associated with return transactions. We are interested in fulfilling our contract with you for the supply of products or services and in providing you with receipts and order updates, and in sending you notifications related to your account, purchases, returns, and exchanges.
Demographic Information: We may collect demographic information about you, such as your date of birth or location. We are interested in sending birthday promotions and gifts, and understanding our customers.
Distance Information: When you use one of our apps, we may collect your location information via GPS, Wi-Fi, and/or your phone or device to determine how far you are from one of our stores. We are interested in understanding our users and providing tailored services. In some cases, our use is also based on your consent to provide us with geolocation information.
Email Interconnection: If you receive emails from us, we use certain tools to obtain data related to your opening of the email, clicking on any links or banners contained in the email, and making purchases. We are interested in understanding how you interact with the information we send you.
Feedback/Support: If you provide us with feedback or contact us for support, we will collect your name and email address and anything else you send us in order to respond. We are interested in receiving and acting on your feedback or questions.
Mailing Lists: When you sign up for our mailing lists, we collect your email address or mailing address. We are interested in sharing information about our products or services.
Mobile Devices: We may collect information from your mobile device, such as unique identifying information sent from your device when you visit our website. We are interested in identifying unique visitors and understanding how users interact with us on mobile devices.
Gift Information. Our websites and mobile applications offer the opportunity to send gifts to family or friends. In order to properly provide these services, we may collect your name, contact and payment information, and the name, email address and/or shipping address of the gift recipient. We are interested in fulfilling our contract with you.
Partner Promotions: We may collect information you provide as part of a co-branded promotion with another company. We are interested in fulfilling our promotions.
Vendor Relationship Management: When you or your organization provides certain products or services to us, we collect certain contact information and related business information (name, email address, professional contact information). In some cases, we may collect certain background or screening information to the extent required and in accordance with applicable law. We are interested in managing relationships with vendors and fulfilling contracts with your organization.
Surveys: When you participate in a survey, we may collect the information you provide during the survey process. If the survey is provided by a third party, the third party’s privacy policy applies to the collection, use, and disclosure of your information. We are interested in understanding your opinions, improving our services, and collecting information relevant to our organization.
Sweepstakes/Contests: When you enter a sweepstakes or contest, we collect the information you provide during that process, which may include your contact information to notify you if you are selected. We are interested in running contests and sweepstakes. In some cases, we are also required by law to collect information about the people who enter our sweepstakes, and we are interested in complying with those laws.
Cookies and First-Party Tracking: We use cookies, web beacons, clear GIFs, pixels, Internet tags, and other similar tracking technologies (collectively, “Tracking Technologies”) to monitor how you interact with our websites and mobile applications. This may include the links you click or identifying information about your device or browser. For more information, see the Cookies and Similar Tracking Technologies section below. We are interested in making our websites and mobile applications run efficiently, provide account-related features, understand how you interact with our websites and mobile applications to better improve them, and maintain security standards. We are also interested in detecting and preventing fraud.
Cookies and Third-Party Tracking: We collect information about your internet activity so that we can provide advertising on our websites or other websites about products and services that are tailored to your interests. For more information, see the Cookies and Similar Tracking Technologies section below. We have a legitimate interest in engaging in behavior-based advertising and capturing website analytics. You can manage your preferences through our Cookie Preference Center – Do Not Sell or Share My Personal Information.
Web Logs: We may collect information about you, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the internet), domain name, click activity, referring websites, and/or date/time stamps for your visits.
Use and Processing of Your Information
- In addition to the specific circumstances discussed elsewhere in this policy, we use information in the following ways:
- To identify you when you visit our websites or stores.
- To provide products and services you request or to process returns.
- To streamline the checkout process.
- Administer, maintain, evaluate and improve our website, mobile applications and services, and develop new products and services.
- Perform research and analysis related to our website, mobile applications and services, including combining some or all of the information we collect or obtain.
- Respond to support-related inquiries or other requests.
- Send marketing and promotional materials, including information related to our products, services, sales or promotions.
- For internal administrative purposes, and to manage our relationships.
- Detect, investigate, prevent or take action against possible malicious, deceptive, fraudulent or illegal activity, including fraudulent transactions, attempts to manipulate or violate our policies, procedures and terms and conditions, security incidents, and harm to the rights, property or safety of Calmoen and our customers, employees or others.
Although the above sections describe the primary purposes for which we collect your information, in many cases we have more than one purpose. For example, if you complete an online purchase, we may collect your information to perform our contract with you, but we also collect your information because we have a legitimate interest in retaining your information after your transaction is complete so that we can quickly and easily answer any questions about your order. Therefore, we collect and process your information in different situations based on your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.
Sources of Information
Subject to applicable law, we collect your personal information in the following ways:
Directly from you, when you use or engage with our websites or mobile applications, shop with us, register for an account, contact us, respond to a survey, sign up to receive emails, text messages, and/or postal mail.
Through our use of cookies and other automatic data collection technologies, when you visit our websites, open or click on an email we sent you, or interact with one of our ads. We or third parties we work with collect certain information automatically using technologies such as cookies, web beacons, clear GIFs, pixels, internet tags, web server logs, and other data collection tools. For more information, see the “Cookies and Similar Tracking Technologies” section below.
Through offline technologies. In some cases, we record customer service calls for quality assurance.
From our third-party partners, including third parties who work with us to provide you with the products and services you request from us.
From Other Sources We may obtain information about you from other sources, such as data analytics providers, marketing or advertising service providers, fraud prevention service providers, vendors who provide services on our behalf, or publicly available sources. We also create information based on analysis of information collected from you.
Disclosure of Information
In addition to the specific circumstances discussed elsewhere in this Policy, we disclose information in the following circumstances:
Affiliates and Acquisitions: We may disclose your information to our corporate affiliates (such as parent companies, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires our company, business, or assets, we will also disclose your information to that company, including during the negotiation phase.
Other Disclosures with Your Consent: We may ask if you would like us to disclose your information to other non-affiliated third parties not described elsewhere in this Policy.
Compliance with Laws or Other Legal Process: We may disclose your information pursuant to a subpoena, warrant, or court order, or pursuant to any legal process, or to comply with relevant laws. We may also disclose your information to establish or exercise our rights, defend against legal claims, investigate, prevent, or take action regarding possible illegal activity, suspected fraud, safety of person or property, or violations of our policies, or to comply with your request for a third-party intermediary to ship a product or provide a service.
Public Forums: You may have the opportunity to leave comments or reviews on public forums. If you decide to submit information on these pages, that information may become public.
Service Providers: We may disclose your information to service providers. Service providers may help us, among other things, administer the Site, conduct surveys, provide technical support, process payments, and assist in fulfilling orders.
Third-Party Applications/Websites. We may disclose customer information (including personally identifiable information) to certain companies that may track user activity when you interact with our Site. The collection and use of such information is subject to the privacy policies of the third parties. We cannot control the privacy practices of those that are not part of our Sites or Applications.
Social Media Platforms and Networks. If you interact with us on social media or use features such as plugins, widgets, or any other tools provided by social media platforms or networks (including Instagram, Facebook, Twitter, Google, YouTube, and Pinterest) on our Sites or mobile applications, we collect the information you disclose to us or that the social media platform discloses to us. For more information about the privacy practices of these social media platforms, please review the privacy policies and settings of the social media platforms and networks you use.
De-identified Personal Information. We may disclose or use aggregated or de-identified data for any lawful purpose. De-identified information is generally not considered personal information under applicable law.
Your Rights and Choices
Subject to applicable data protection laws, you may make the following choices regarding your personal information:
Email. You may choose to provide us with your email address so that we can send you newsletters, surveys, offers, and other promotional materials and targeted offers from third parties. You may opt out of receiving promotional emails by following the unsubscribe instructions in the emails you receive. Upon receipt of your request within the time allowed by law, we will remove your name from our mailing list; however, you may still receive mailings initiated before your name was removed. If you decide not to receive promotional emails, we may still send you transactional communications, such as messages related to your account, order fulfillment, product ratings, or other service-related communications.
Promotional Emails. If you do not want to receive offers and/or promotional emails from us, you can remove yourself from our mailing list at any time by sending an email to calmoen customer service with the subject line “NO SNAIL MAIL-calmoen ” and including your name, address and zip code. Please note that our emails are prepared before they are sent. Although we will remove your name from our mailing list upon receipt of your request, you may still receive emails from us prior to the removal of your name.
Changing Your Personal Information. We rely on you to update and correct your personal information. Our website allows you to modify or delete your account profile. If your website does not allow you to update or correct certain information, please contact us at the address described below.
Deleting Your Personal Information. Generally, we will retain your personal information for the period necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. We will grant your request to delete your information if required by law. However, when we delete personal information, it will be deleted from our active databases, but it may remain in archives where deletion is impractical or impossible. In addition, we may retain your personal information as necessary to comply with our legal obligations, resolve disputes and/or enforce any of our agreements.
Withdrawal of Consent. We rely on the personal information you provide to process it. Therefore, if you withdraw your consent to process your personal information, we may no longer be able to provide you with services. In certain circumstances, we may limit or deny your request to withdraw your consent if we are permitted or required to do so by law or if we cannot adequately verify your identity.
Access to Your Personal Information. You have the right to request access to the personal information we hold about you, as well as other information such as the purposes of the processing, the recipients or categories of recipients to whom the personal information has been or will be disclosed, the source of the personal information, and the retention and transfer of the personal information. If required by law, we will grant you reasonable access to the personal information we hold about you upon request. We may also transfer a machine-readable copy of your personal information to you or a third party of your choice if required by law.
Online Tracking. Some web browsers include a “Do Not Track” (DNT) or similar feature that signals to websites that visitors do not want their online activities and behavior to be tracked. Not all browsers offer a DNT option, and there is currently no industry consensus on how to recognize or respond to DNT signals.
For these reasons, calmoen does not currently respond to DNT signals. calmoen will endeavor to recognize commercially recognized opt-out signals (such as the Global Privacy Control). Recognition of this signal is done only for the device and/or browser transmitting the signal.
Automated Processing: In certain circumstances, you have the right to object to important decisions made based solely on automated processing (i.e., without human intervention), unless such decision is required or authorized by law.
Non-Discrimination/Relationship Rights: We will not discriminate against individuals who exercise any of the rights described in this Privacy Policy, nor will we retaliate against individuals who exercise those rights.
Right to Opt Out of the Use of Your Sensitive Personal Information (In Certain Cases and Where Permitted by Applicable Law): We will not disclose Sensitive Personal Information for purposes other than those that cannot be restricted by applicable law.
Opt-Out of “Selling” or “Sharing” Personal Information. Under France law, our use of cookies or other tracking technologies is considered to be “selling” or “sharing” personal information (in this context, “sharing” means cross-context behavioral advertising). Therefore, you may opt-out of our use of tracking technologies and cookies by clicking the “Do Not Sell or Share My Personal Information” button at the bottom of our website.
Please note that many of the above rights are subject to exceptions and limitations. Your rights and our response will vary depending on the circumstances of the request. If you choose to assert any of these rights under applicable law, we will respond within the time periods specified by that law.
In all cases, your request must: (i) provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative of that person; and (ii) describe the request with enough detail to allow us to properly understand, evaluate, and respond to the request. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
To exercise your rights, please visit our Privacy Page as follows:
For deletion requests, please visit our Delete My Information Center, contact us at [email protected].
For access requests, please submit a verifiable consumer request to us as follows:
Send an email to [email protected]
Cookies and Similar Tracking Technologies
We and our third-party partners (such as advertising and analytics providers) use cookies, web beacons, clear GIFs, pixels, Internet tags, and other similar tracking technologies (collectively, “Tracking Technologies”) to collect information when you interact with our websites, mobile applications, and email communications. Certain tracking technologies help us maintain the security of our website and your account, prevent crashes, fix errors, save your preferences, and assist with basic website functionality.
We also allow third parties to use tracking technologies on our websites and mobile applications for analytics and advertising, including to help manage and display advertising, tailor advertising to your interests, or send abandoned cart reminders (depending on your communication preferences). Third parties use their technologies to provide advertisements for products and services tailored to your interests, which may appear on our website or other websites.
How We Protect Personal Information
No method of transmission over the Internet, or method of electronic storage, is completely secure. While we make reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. If we are required by law to notify you of any unauthorized access to your personal information, we may notify you electronically, in writing, or by telephone (if permitted by law).
Some of our websites and mobile applications allow you to create an account. If you create an account, you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password and are responsible for any access or use of your account by others who obtain your password, whether or not such access or use is authorized by you. You should notify us of any unauthorized use of your password or account.
How long we will retain your personal information:
We will retain information about you and your relationship with us for as long as necessary to fulfill our legitimate business purposes as outlined in this policy. The specific period for which we retain your information depends on the nature of the information, why we need it, and whether the personal information is de-identified. We also consider the minimum necessary retention periods required by applicable law, industry standard recommendations, and contractual and other legal obligations.
Other Important Information:
Third-Party Applications/Websites. Our website may contain links and references to other websites managed by unaffiliated third parties. This Policy does not apply to such third-party websites. When you click on a link to visit a third-party website, you will be subject to the privacy practices of that website. We encourage you to familiarize yourself with the privacy and security practices of any linked third-party website before providing any personal information on those websites.
Children. calmoen.com is not directed to children. calmoen does not knowingly collect any personally identifiable information from children under the age of 13, and our website and services are not directed to children under the age of 13. If a child under the age of 13 submits personal information to calmoen, and we learn that the information is from a child under the age of 13, we will attempt to delete that information as quickly as possible. In addition, calmoen does not knowingly sell personal information of minors under the age of 16.
Changes to this Privacy Policy. We may change our privacy policies and practices over time. If our policies change materially, the policy in effect at the time you submit your personal information to us will generally govern that information. Our Privacy Policy includes an “Effective” date and a “Last Updated” date. The Effective Date is the date the current version came into effect. The Last Updated Date is the date the current version was last materially revised.
Accessibility. If you are visually impaired, you may access this notice through your browser’s audio reader.
Applicable Law
This Privacy Policy and all of our terms and procedures will be governed by and construed in accordance with French law, and the relevant local courts will have exclusive jurisdiction.
Contact Information
If you have any questions, comments, or complaints about our privacy practices, please contact us at the appropriate address below. We will do our best to respond to your request and provide you with more privacy-related information：
Email: [email protected]
Company: Bestnify SARL
Address: 110 Rue de Fontenay Cs 20010
94300 Vincennes, France