Frequently Asked Questions
At Calmoen, we prioritize both style and comfort, ensuring that each pair of shoes not only looks fashionable but also feels incredible to wear. We combine meticulous craftsmanship with innovative comfort technologies to provide you with footwear that you can confidently wear all day long.
Yes, we strive to ensure that our shoes are true to size. However, we recommend referring to our size guide for the most accurate fit. If you have any questions or concerns about sizing, our customer service team is always available to assist you.
We use high-quality materials such as genuine leather, breathable textiles, and durable rubber for our shoes. Our materials are carefully selected to provide optimal comfort, style, and longevity.
Yes, many of our shoe styles feature built-in arch support to provide extra comfort and stability, especially for those with high arches or specific foot conditions. Feel free to check the product descriptions for details on the level of arch support offered in each style.
While some of our shoe styles may accommodate wider feet, we recommend checking the product specifications and customer reviews for guidance. Additionally, our customer service team can provide personalized recommendations based on your foot width and preferences.
To maintain the quality and appearance of your Calmoen shoes, we recommend following the care instructions provided with your purchase. Generally, you can clean leather shoes with a damp cloth and mild soap, while textile shoes can be gently hand-washed and air-dried. Avoid exposing your shoes to extreme heat or moisture for prolonged periods to preserve their integrity.
Yes, we offer international shipping to select countries. You can check the list of countries we ship to during the checkout process. Please note that international shipping fees and delivery times may vary depending on your location.
We want you to be completely satisfied with your Calmoen purchase. If for any reason you’re not happy with your shoes, you can return them within 30days of receipt for a refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions on how to initiate a return.
Our customer service team is here to assist you with any questions or concerns you may have. You can reach us by emailing [email protected] or by filling out the contact form on our website. We strive to respond to all inquiries promptly and provide you with the support you need.
We occasionally offer promotions, discounts, and special offers to our valued customers. To stay updated on our latest deals, promotions, and product launches, we encourage you to sign up for our newsletter and follow us on social media.
Absolutely! Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and delivery progress of your package. If you have any questions or concerns about your order’s status, feel free to reach out to our customer service team for assistance.
Yes, our shoes are designed with all-day comfort in mind. Whether you’re running errands, attending meetings, or enjoying a night out, Calmoen shoes provide the support and cushioning you need to stay comfortable from morning to night.
We generally recommend hand-washing our shoes to preserve their quality and integrity. While some styles may be machine washable, we advise checking the care instructions specific to each shoe. If you’re unsure, feel free to contact our customer service team for guidance on the best cleaning methods for your particular shoe style.
Yes, Calmoen gift cards are available for purchase and make the perfect gift for any occasion. You can choose from a variety of denominations to suit your budget, and the recipient can use the gift card to shop for their favorite Calmoen shoes online. Gift cards are delivered electronically via email and can be redeemed at checkout.
We understand that plans may change, so we do our best to accommodate order modifications or cancellations whenever possible. However, please note that once an order has been processed and shipped, it may not be possible to make changes. If you need to modify or cancel your order, please contact our customer service team as soon as possible, and we will do our utmost to assist you.
While some of our shoe styles may be made with vegan-friendly materials, such as synthetic leather or textiles, not all of our products are certified vegan. We recommend checking the product descriptions or contacting our customer service team for specific information on vegan-friendly options.