Shipping & Refunds

We understand that receiving your favorite shoes on time and safely is of utmost importance to you. Therefore, calmoen is committed to providing reliable and transparent delivery services to every customer to ensure that your shopping experience is smooth and pleasant. Below is a detailed description of our delivery policy.
Processing Time
We will process your order as soon as you place it. Typically, orders will be processed and ready to ship within 1-2 business days. Please note that processing time may be delayed due to order volume, holidays or special circumstances. If there is a significant change in processing time, we will notify you promptly.
Shipping Methods and Costs
We provide free standard shipping for orders over $85.
For orders below this threshold, the following shipping fees apply:
Standard Shipping: $12.99
Expedited Shipping: $17.99
International shipping costs will be calculated at checkout based on your location.
Order Tracking
Once your order is shipped, you will receive a confirmation email with an order tracking number and link. You can use this tracking number to view the shipping status of your package in real time. We recommend that you pay close attention to the status of your order so that you can track the delivery of your package.
International Shipping
Calmoen offers international shipping services to customers in many countries around the world. Shipping times and costs for international orders will vary depending on the destination. During checkout, you will be able to view the available shipping options and the corresponding costs.
Please note that international orders may incur import taxes, duties or other fees. These costs are determined by the customs of the destination country and are borne by the recipient. We recommend that you check the relevant regulations with your local customs before placing an order.
Special circumstances and delays
While we will do our best to ensure that your order is delivered on time, sometimes circumstances beyond our control (such as natural disasters, severe weather, holiday rush, etc.) will cause shipping delays. We will notify you of any possible delays as soon as possible and do our best to resolve the problem and ensure that your package is delivered as soon as possible.
Delivery issues
To ensure that you can receive your package smoothly, please provide a detailed delivery address when ordering and make sure someone is at home to receive the package within the estimated delivery time. If the package is returned to us due to an incorrect address or no one to sign for it, we will contact you to arrange for re-delivery. Re-delivery may incur additional costs.
If you do not receive your package within the estimated delivery time, please contact our customer service team immediately and we will assist you in tracking the package and resolving the issue.
Lost, Damaged and Wrong Orders
We take the safety and integrity of your packages very seriously, but occasionally we may encounter lost, damaged or wrongly delivered packages. Our policies for these situations are as follows:
Lost Package: If a package is lost in transit, we will arrange for a re-shipment or refund. Once you discover that your package is lost, please contact us immediately so that we can assist.
Damaged Package: If the package or item you received is damaged during transportation, please take a photo and contact customer service immediately. We will arrange a return or refund and investigate the shipping issue.
Wrong Order: If the item you received is not what you ordered, please keep the package and contact us immediately. We will arrange to deliver the correct item and return the wrong item free of charge.
Return Process
Return Request: If you wish to return an item, your return request should be submitted within 30 days of receiving the original order by contacting the calmoen customer service team, providing your order number and reason for the return. Our team will then provide you with a Return Merchandise Authorization (RMA) number and return address. Please do not send the item back without authorization as this may result in your return being rejected.
Packaging and Shipping: Once you receive a return authorization, please package the item securely and include the original receipt and Return Merchandise Authorization (RMA) number. We recommend using a trackable and insured shipping service to ensure safe delivery of the package. Please send the item back to the return address we provide.
Return Shipping: Unless the reason for the return is product quality or we sent the wrong item, the return shipping fee is the customer’s responsibility. We do not accept prepaid packages and any fees incurred will be deducted from your refund.
Return Policy
Exchange Eligibility:If you need to exchange the size, color, or style of your product, you can request an exchange within the return period (30 days from the date of receipt of the original order). Please make sure that the item you want to exchange is eligible for return and provide the details required for the exchange (such as new size or color).
Exchange Process: The exchange process is similar to the return process. Please contact our customer service to request an exchange authorization and provide the specific information of the item you need to exchange. We will process your exchange order immediately after receiving and confirming your return. If the replacement item you choose is out of stock or no longer available, we will provide you with a refund or store credit accordingly.
Exchange Shipping: If exchanging an item due to incorrect size or color, you are responsible for the shipping cost of returning the item. We will ship one exchange item free of charge.
Final Sale
Any item purchased with Final Sale is not returnable or exchangeable.

Company Information

Email: [email protected]
Company: Bestnify SARL
Address: 110 Rue de Fontenay Cs 20010
94300 Vincennes, France